Privacy Policy

At House of Vaya, your privacy matters. This Privacy Policy explains how we collect, use, and share your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or services, you agree to the terms of this policy.

1. Information We Collect

We collect personal information in the following ways:

When you create an account, place an order, or contact us
When you sign up for our emails or promotions
When you browse our website (via cookies or analytics tools)

The information we may collect includes:

Your name, email, phone number, address
Payment and shipping details (via secure payment processors)
IP address, device info, browser type, and location (general, not precise)

2. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Communicate with you about your account or purchases
Improve our website and customer experience
Send marketing emails (only if you’ve opted in)
Prevent fraud and maintain security

We do not sell your personal information.

3. Sharing Your Information

We may share your information with:

Trusted service providers (e.g., payment processors, shipping partners)
Government or law enforcement if legally required
Analytics or marketing tools (e.g., Google Analytics) to improve our services

All third parties are expected to comply with Canadian privacy laws and handle your data responsibly.

4. Cookies & Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can control cookies through your browser settings.

5. Your Rights

You have the right to:

Access or update your personal information
Withdraw consent or unsubscribe from marketing
Request deletion of your personal data (subject to legal requirements)

To make a request, contact us at: info@houseofvaya.com

6. Data Security

We use industry-standard security practices to protect your information. However, no method of transmission over the internet is 100% secure.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.